We do one-to-one and group tutoring for Grades K-12 students (only online tutoring at this time). Tutoring sessions are prearranged based on the tutoring plan selected. However, changes may be made with at least 24-hour prior notification. Minimum tutoring time is one hour.
Parents or older children may request more hours for each session in advance.
We do not base tutor qualification merely on school credentials and experience. To qualify, they also have to pass a number of assessment tests, background check, and undergo training. Our operations are centralized and we do regular monitoring of student sessions as part of our quality control procedures. Students get the benefit of both individual tutoring and monitored home practice. Timing is flexible, and students get more hours for the same price charged by the competition. We offer online support, after-session progress reports, as well as, a rewards program as an added incentive to our students.
The entry level for a tutor position is for the candidate to be at college/university level with excellent academic background. All our tutors have undergone training and background check. They have passed rigorous testings that assess their ability and knowledge of all elementary and high school subjects, and how well they can relate to the common core standard. And most importantly, we see to it that they have the passion for helping students.
As much as possible, we have the student receive instruction from the same tutor. However, we are not able to guarantee, as changes in requirements and unforseen circumstances may not always make it possible for us to do so. Nonetheless, we keep a complete log of your child’s activities and only a well-qualified tutor who handles the same subject(s) or case shall be assigned to handle the job.
Unused hours may be rescheduled within the same month, but cannot be carried forward to the following month.
We also do not issue any refund for unused hours. We encourage you to plan in advance.
The best way to contact us is by email to email@example.com. Our emails are checked regularly.
We will make sure to contact you back as soon as possible when needed and if so requested.
All payments are due in advance. The following month's payment is due by 5 pm on the last tutoring day of the current month.
You may convert to another plan within 10 days from the day you purchased your current plan. A $10 fee is charged for conversion made after this period.
Additional hours may be purchased by parents or students with active plans.
We accept cash, check, fund transfer, charter school voucher, and credit or debit card payments.
You are responsible for paying the following fees, only if and when applicable: $10 late payment fee (if there was no cancellation made or when payment is received after the due date); $25 returned payment fee
You may book your child's tutoring session(s) by emailing us or using your given online account by clicking "Request Lesson" from the Calendar option of the navigation menu. For schedule changes and cancellation, please email us at firstname.lastname@example.org. Please do not call the office for scheduling requirements. You will only be asked to do the same. The three things you need to let us know when changing or cancelling a session are: the student's name (first and last), the date(s), and the start & end times of the session(s). You are also welcome to include any special instruction and/or tutor preference. However not guaranteed, we will try our best to accommodate your request.
If we do not receive any notification from you to cancel a previously arranged tutoring session, or if notification is received late, the number of hour(s) missed for that session shall be treated as billable hours and shall be deducted from the amount you paid.
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